Frequently Asked Question

Do you ship supplies or pizzas directly to customers?

We’re all about “Quality Without Compromise” at Giovanni’s Pizza, and that’s why we don’t ship our supplies or pizzas directly to customers. Shipping food or supplies can affect the deliciousness of our products and take away our ability to maintain their quality. We want to ensure that every bite you take is as scrumptious as it should be, and that’s why we recommend enjoying our pizzas at our locations, where we can guarantee the best pizza experience possible. Your taste buds deserve nothing but the best! 🍕😊

What's The Best Way To Reheat My Giovanni’s Pizza?

REHEATING INSTRUCTIONS:
Preheat the oven to 350 degrees.
Remove the pizza from the box.
Place it on a baking sheet and put in the oven for 5-10 minutes.

Do you deliver?

Many of our stores offer delivery as an option. Check the Giovanni’s Pizza app or GiovannisPizza.com to determine if your favorite location offers delivery. You can also find some of our locations on your favorite 3rd party delivery platforms – but remember, you’ll only earn Power Rewards for ordering on giovannispizza.com or Giovanni’s Pizza App.

How can I get free food?

The easiest way to earn free food is to join our Power Rewards loyalty program! Every dollar spent earns you 1 Power point. Each Power Point gets you closer to your next reward:

10 Power Points for registration
1 Power Point for every dollar spent.
100 Power Points = $10 off coupon
Double Power Points on Tuesdays (up to $50)
FREE Cookie or Brownie on your birthday

Download our app to view your Power Points balance and available rewards. Always make sure you log into your Power Rewards account on giovannispizza.com to redeem Power Rewards on online and web orders, too.

How can I work here?

We’d love to talk to you. The best way is to head over to this page giovannispizza.com and submit your contact info and zip code so we can match you up with local opportunities in your area.  Your contact details will be forwarded to the appropriate individual for consideration.

What's up with eco-packaging?

Glad you asked. When possible, we use packaging that is recyclable, compostable, and/or made from post-consumer reclaimed materials.

Where can I find your nutritional information?

We are committed to full transparency in our ingredients and food so that you can make the decisions you need to chart your own course with your nutrition. Nutritional information is accessible on our website and available upon request at any of our locations.

How gluten-free is it?

If you’re on a mission to reduce gluten in your diet but can’t resist the allure of pizza, we’ve got an option for you: our Cauliflower crust (available at select locations). However, it’s important to note that our pizza specialists work with regular dough all day, and we use the same oven for all pizza varieties. As a result, there’s a possibility of some gluten cross-contact in our restaurants.

But don’t worry! If you’re extra cautious or have specific dietary needs, just let us know, and we’ll gladly change our gloves or use a separate pizza cutter for your order. However, if you have celiac disease or are highly sensitive to gluten, we recommend making dining choices carefully to ensure your health and satisfaction. Your well-being is our priority! 🍕😊

I can only have pasteurized dairy. Can I eat your cheese?

Our cheeses are all pasteurized, so go get cheesy with it!

Are there any nuts on your pizza assembly line?

Nuts on our pizza assembly line? That would be quite a surprise topping! 😄 While we don’t sprinkle nuts on our pizzas, it’s worth noting that some of our products are made in plants that handle nuts. The possibility of cross-contamination does exist. So, if you’re looking for a nutty adventure, it might be in the form of a dessert rather than on your pizza. 🍕🥜

Where do I ask about in-restaurant fundraisers?

Contact your locally owned and operated location and they will answer any questions concerning fundraisers.

Can I start a franchise or be involved in owning a restaurant in any way?

Got big dreams but no time to chase them? We’ve got a cheesy solution for you! Head over to our franchising giovannispizza.com page to learn more. There, you can fill out an inquiry form, and a member of our franchising team will reach out to you. Let’s turn those dreams into delicious reality! 🍕💼😄

Where can I buy gift cards?

The Perfect Gift for everyone is Giovanni’s gift card. You can purchase gift cards at all of Giovanni’s locations and through our online store.

Where can I find out about new restaurants in my area?

Visit our locations page and search for a Giovanni’s Pizza in your city.

When are you open?

To check hours for your favorite location, use this link giovannispizza.com. Please be aware that some restaurants may close on major holidays, so if you have any questions, be sure to contact your local restaurant directly.{locations link

Where are you located?

Need an address for the GPS? Check out our locations page to find a map and complete address & phone information for your favorite restaurant.

Do you cater?

Are you ordering for a group? You can visit giovannispizza.com or use our app for pickup or delivery. If you’re feeding a crew of 10 or more, contact your local Giovanni’s Pizza for individually boxed meals or catering packages. Check out our catering page giovannispizza.com for bundles or let our Pizza Power specialist assist you in creating the perfect meal. 🍕

What's the deal with the Giovanni’s Pizza app?

The Giovanni’s Pizza app is the easiest way to join and participate in our Power Rewards program. It allows you to earn rewards and offers with every visit. The more you spend, the more you get.

Ok, how do I get started?

Download the app from the iOS App Store or Google Play Store and create your account. We’ll hook you up with 10 Power Points just for signing up!

So how does this work?

With every purchase at Giovanni’s Pizza, you’ll earn 1 PowerPoint for every $1 spent. However, please note that Power Points are not earned on delivery fees, service fees, tips, orders placed through 3rd party delivery services, gift card purchases, or alcoholic beverage purchases.

Here’s the exciting part: When you accumulate 100 Power Points, you’ll unlock a $10 OFF Reward! But wait, there’s more! We love celebrating birthdays, so you’ll also receive a FREE Cookie or Brownie on your special day.

And for an extra treat, don’t forget about DOUBLE POWER POINTS TUESDAYS, where you can earn delicious rewards even faster.

Why does the app ask for my location information?

Well, we use your location info to track down the closest Giovanni’s Pizza spots, making sure you can enjoy our mouthwatering pies with ease. But don’t fret, we won’t dispatch our top-secret pizza agents to your doorstep. Your secrets are safe, and so is your pizza! 🍕🕵️‍♂️😄

How do you use my personal and purchase information?

Fear not, we’re not planning any wild adventures with your info! We won’t share your personal or purchase details. Instead, we use them to ensure you receive rewards that are as on-point as our pizza toppings. Your secrets are safe with us! 🍕🤐😄

How do I know how many Power Points I have earned?

You can check your account balance at any time by opening the app and tapping “Power Rewards” in the top center of the screen. You will see the Power Meter with your total and how close you are to your next reward. Pull down on the screen to refresh to the latest balance. If you have Power Rewards, they will be below the Power Meter.

My receipt was higher than the Power Points I received. Why?

You earn Power Points on all qualifying pre-tax sales, not the receipt total (which includes taxes and fees). To make things easier, we round down to the nearest pre-tax dollar to figure out how many Power Points you should get.

Do I have to have the app to earn my Power Points and redeem rewards?

It’s fastest and easiest to have the app handy for scanning when you’re checking out. However, if you’re stranded without your phone, you can always provide the cashier with your email address or phone number to look up your Power Rewards account in our system. Just know that you can only redeem one reward per visit.

Besides trading in Power Points, are there other ways to get rewards?

From time to time, special rewards magically appear. Be sure to keep an eye out for our emails and push notifications so you don’t miss out!

None of these situations apply and I still don’t know why I didn’t earn Power Points. What can I do?

If that’s the case, then it looks like we’ll need a little more info from you to figure out what’s going on. Head to our Contact Us giovannispizza.com page, select the appropriate category and fill out the contact form. Someone from our team will get back to you.

Do my Power Rewards and Power Points expire?

Ah, the eternal question! Power Rewards do have an expiration date, but fear not, your hard-earned Power Points are timeless. While all good things must eventually come to an end, we’ll do our best to give you plenty of time to savor those rewards. Just hop onto your account to check for your current rewards and their expiration dates.

And here’s a friendly reminder: You can only redeem one reward per visit. We’d love to shower you with free pizza, but we must resist the temptation to drown you in deliciousness! 🍕⏳😄

I purchased a Giovanni’s Pizza gift card; how can I earn Power Points?

Power Rewards points are earned upon gift card redemption. Gift card purchases are not eligible for Power Rewards points.

My app is frozen and won't advance to the next screen. What do I do?

Try logging out of your account and then closing the Giovanni’s Pizza app on your phone. Restart the app, log in, and try again. If the problem keeps happening, head to our Contact Us giovannispizza.com page to provide us with more details, and one of our team members will help get to the bottom of the issue.

How do I change or cancel an order I placed on the app?

Once an order is placed, it is immediately sent down to the restaurant to be made. If you need to modify or cancel an order, you should call the restaurant directly and speak to a team member.

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